IRCTC's AI Chatbot 'AskDisha 2.0' Revolutionizes Train Ticket Booking, Refund Processes

To streamline train ticket bookings and enhance user experience on the Indian Railway Catering and Tourism Corporation (IRCTC) platform, Indian Railways introduced AskDisha 2.0, an AI-powered chatbot. This innovative tool provides a suite of services, including ticket booking, refund processing, and instant access to essential information.

What is AskDisha 2.0?

AskDisha 2.0, also known as Digital Interaction to Seek Help Anytime, is built upon artificial intelligence and machine learning technology powered by CoRover.AI. This sophisticated chatbot caters to a diverse user base by supporting Hindi, English, and Hinglish. It's conveniently accessible on both the IRCTC mobile app and the IRCTC website.

AskDisha 2.0 simplifies various tasks related to train travel. Users can effortlessly book tickets, check PNR status, cancel bookings, and more through simple text or voice commands. The chatbot's voice command functionality further enhances user accessibility and convenience.

Key Services Offered by AskDisha 2.0:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

Accessing AskDisha 2.0: A Step-by-Step Guide

AskDisha 2.0 is readily available on both the IRCTC website and mobile app:

On the IRCTC Website:

1. Visit the official IRCTC website.
2. Locate the AskDisha 2.0 logo, usually found in the bottom right corner of the homepage.
3. Type your question or request in the text box provided.
4. Alternatively, use the microphone icon to speak your command.

On the IRCTC Rail Connect App:

1. Download the IRCTC Rail Connect app on your smartphone.
2. Find the AskDisha 2.0 icon.
3. Type or speak your query to initiate the interaction.